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With the accelerating demands for data and always-on communications, the Critical Power Division of SolarEdge delivers products and solutions that power critical computers, data storage and machines in a broad range of applications, such as data centers, medical imaging, operating theaters, control centers, laboratories and production lines, all over the world.

Join us for a long-term rewarding career. Power the future with us in a creative, collaborative and friendly environment.

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Customer Service Representatives’ Team Leader

Job Description

With the accelerating demands for data and always-on communications, the Critical Power Division of SolarEdge delivers products and solutions that power critical computers, data storage and machines in a broad range of applications, such as data centers, medical imaging, operating theaters, control centers, laboratories and production lines, all over the world. 

We are seeking for a passionate team leader to lead our customer service admin-representative (CSA) team, as well as, actively cases handling. She/he is responsible for the customers’ satisfaction while handling priorities of all cases & calls in a very dynamic daily work. She/he will work closely with sales people, service teams, perations staff and the finance department. 

We are located in Jerusalem, and moving to Modi'in in 2020. Join us for a long-term rewarding career. Power the future with us in a creative, collaborative and friendly environment.


What you'll be doing:

  •  Management a team of 3-5 members
  •  Hands-on - Service calls’ handling
  •  Coordinate field service activities
  •  Service calls and spare parts quotations, invoicing & billing
  • Direct contact with strategic accounts
  • Customer satisfaction management

Requirements:·    

  • Up to 5 years’ of experience as customer service representative
  • Proven professional management skills
  • Experience working with ERP and CRM systems and office tools
  •  Proven organizational skills and passion to lead tasks to completion
  • Knowledge of logistics processes such as customer orders, purchase orders, RMAs, etc.


Additional skills:

  • Ability to solve complex problems
  • Excellent verbal and written communication skills, as well as high listening ability
  • Organized and organized
  • Ability to deal with multiple priorities
  • Team player
  • Fluent English - Advantage