Customer Service | SolarEdge | A World Leader in Smart Energy

Customer Service

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Customer Service Banner

Customer Service Mission

  • We strive to deliver the best total customer experience, assuring that we are a vendor of choice. Our services are delivered, via Authorized Service Providers and directly:
    • Via service agreements to the entire active install base
    • In an efficient & effective way, allowing mutual growth
  • Our accountable and engaged teams drive our service organization to a world class level


Our Service Offering

We offer to Authorized Service Provider the following:

  • Call center - 24/7 technical support
  • UPS field technician - Tier 2 & Tier 3
  • Technical management of all customer cases / calls
  • Spare parts inventory for any need in the field
  • Preventive maintenance for UPS systems & battery sets 
  • Remote monitoring
  • Battery tests and replacement
  • Consumables item replacements 
  • Software updates
  • Up-to-date manuals 
  • End user training
Service Infographic

Our Customer Service Team is happy to help you.

For UPS support, please complete the Service Notification Form and send an email to
or call us at 03-376-8783.


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