Customer Service Mission

• We strive to deliver the best total customer experience, assuring that we are a vendor of choice. Our services are delivered, via Authorized Service Providers and directly:
  • Via service agreements to the entire active install base
  • In an efficient & effective way, allowing mutual growth
• Our accountable and engaged teams drive our service organization to a world class level

Our Service Offering

We offer to Authorized Service Provider the following:

• Call center - customer service admin/representative
• Call center - 24/7 technical support (Tier 2 & Tier 3)
• Field support for technical cases
• Field support for start-up and commissioning
• Spare parts (new / refurbished)
• Spare part repairs
• Training (Prime & Advance)